Customer Support Agent

Привет! Мы — ZeptoLab и мы делаем мобильные игры (Cut The Rope, Kings of Thieves, C.A.T.S и множество других). Мы ищем удалённого специалиста поддержки пользователей для работы в основном с англоговорящей аудиторией наших игр.

Чем предстоит заниматься:

• Удалённой обработкой запросов и оказанием технической поддержки игрокам (в основном на английском языке);
• Работой с внутренними инструментами для проверки профилей игроков, при необходимости — начислением внутриигровых бонусов;
• Анализом логов игры;
• Взаимодействием с командами разработчиков и QA и не только;
• И, конечно же, много играть, ведь ты должен стать экспертом в наших продуктах.

Что тебе пригодится из навыков:

• Грамотный письменный и устный русский язык;
• Письменный английский на уровне не ниже B1;
• Умение анализировать информацию, делать выводы и составлять понятный ответ;
• Продвинутое владение ПО, общая техническая грамотность;
• Организованность, вежливость, самообучаемость, стрессоустойчивость;
• Игровой опыт;
• Опыт на схожей должности будет плюсом.

Взамен ты получишь:

• Возможность начать или продолжить карьеру в геймдеве в составе одного из лидеров рынка;
• Полный цикл обучения;
• График работы 2 через 2 время 08.00-18.00 (Москва);
• Удаленную работу (оформление по ГПХ).

Если вышеописанное про тебя, то откликайся :)

Для понимания насколько мы подходим друг другу, предлагаем выполнить тестовое задание. Его можно прислать вместе с резюме на job@zeptolab.com.

We are looking for a Game Designer for the LiveOps team!

The ideal candidate is driven, creative, and excited to take on the challenge of working with Zeptolab's unique portfolio. Zeptolab games tend not to be just 'another RPG' or just 'another bubble shooter.' As a result, we need a top professional with the skills and drive to take on this challenge. You'll find everything we do, from top to bottom, is markedly different from most free to play studios. Our ambitions and expectations are high, but so are the support, resources, and teamwork provided.

Roles & Responsibilities

• Creating and balancing game mechanics and monetization models;
• Propose new content to be deployed on a regular basis supported by your Game Designer skills and input from the analytics team;
• Create content to be enjoyed by millions of players worldwide;
• Help to analyze the performance of Game Design features by working together with analysts and using other tools.

Who we are looking for

• Min. 2 years of experience as a Game Designer;
• Experience in developing games for iOS/Android;
• Interest in Game Balancing and Monetization;
• Broad understanding of game mechanics;
• Good Excel skills;
• Ability to prepare design documentation;
• Strong communication and interpersonal skills;
• High interest in games, including casual games.

As a plus

• Professional experience in Game Balancing or similar roles;
• Basic knowledge of Adobe Photoshop.

Why join us

• We do something magical and unique – we create great games – and we do it well;
• We operate in a challenging and rapidly growing mobile gaming industry;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty;
• Our office is cozy and beautiful, you'll have a comfortable working place;
• And at last – we'll offer you an attractive compensation package;

Zeptolab is looking for a Facebook Ads UA Manager!

If you have an analytical mindset, love performance marketing and games, then check out the job description and push ‘apply’ :)

We’re looking for an experienced Facebook Ads UA Manager with a proven record of managing mobile games & applications.

Goals

• Create and execute UA strategy on Facebook Ads for the portfolio of our games;
• Drive experimentation on Facebook Ads;
• Perform creatives analyses and impact a creatives production process.

Day to day

• Manage mobile UA campaigns across multiple games;
• Measure and optimize key metrics towards ROAS goals;
• Make day-to-day performance analyses and report to teams;
• Drive experimenting by testing a lot, implement what works fast and come up with new testing ideas;
• Perform qualitative and quantitative creatives analysis and create a connection between inventory and USPs of games;
• Stay on the mobile marketing edge and adopt best Facebook Ads practices from the market.

Requirements

• Strong experience (2+ years) in Facebook Ads for mobile games or applications;
• Data-driven mindset;
• Fluent English (written & spoken);
• Interest in mobile games.

Why join us

• We do something magical and unique – we create great games – and we do it well;
• We operate in a challenging and rapidly growing mobile gaming industry;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty;
• And at last – we'll offer you an attractive compensation package (from wages to social intangible elements).

Zeptolab is looking for a User Acquisition Manager specialized in Video Networks!

If you have an analytical mindset, love performance marketing and games, then check out the job description and push ‘apply’ :)

We’re looking for an experienced Marketing Manager with a proven record of optimizing top Video Network channels - IronSource, Applovin, Unity, Vungle, etc.

Goals

• Shape our Tactics and Strategy in Marketing;
• Design and execute the user acquisition plans on Video Networks for Zeptolab games;
• Improve results through proper hypothesis testing;
• Optimize user acquisition costs, improve ROAS and UA processes on allocated channels.

Day to day

• Work closely with the Product Teams: we believe Marketing and Product are equal pillars of success;
• Communicating with Video Networks: selecting, testing, mixing traffic from ad networks;
• Cohort analysis: analysing all key player behaviour metrics from a variety of channels;
• Traffic purchase budget maintenance;
• Communicating with product teams to determine the best ways of attracting players;
• Creatives: requirements, testing and optimizations on allocated channels;
• Reporting: while KPI reporting is automated, decisions should be transparent and properly communicated to the team.

Requirements

• Experience in user acquisition for mobile games or applications;
• Analytical mindset;
• Fluent English (written & spoken);
• Interest in mobile games.

Why join us

• We do something magical and unique – we create great games – and we do it well;
• We operate in a challenging and rapidly growing mobile gaming industry;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty;
• And at last – we'll offer you an attractive compensation package (from wages to social intangible elements).

Zeptolab is looking for a Google Ads UA Manager!

If you have an analytical mindset, love performance marketing and games, then check out the job description and push ‘apply’ :)
We’re looking for an experienced Google Ads UA Manager with a proven record of managing mobile games & applications.

This role is based in Barcelona, Moscow or remote, time zone: ±2 hours CET.

The role

• Create and execute a UA strategy on Google Ads for the portfolio of our games;
• Drive experimentation on Google Ads;
• Perform creatives analyses and impact creatives production process.

Day to day

• Manage mobile UA campaigns across multiple games;
• Measure and optimize key metrics towards ROAS goals;
• Make day-to-day performance analyses and report to teams;
• Drive experimenting by testing a lot, implement what works fast and come up with new testing ideas;
• Perform qualitative and quantitative creatives analysis and create a connection between inventory and USPs of games;
• Stay on the mobile marketing edge and adopt best Google Ads practices from the market;
• Time zone: be available within ±2 hours CET.

Requirements

• Strong experience (2+ years) in Google Ads UAC for mobile games or applications;
• Data-driven mindset;
• Fluent English (written & spoken);
• Interest in mobile games.

Why join us

• We do something magical and unique – we create great games – and we do it well;
• We operate in a challenging and rapidly growing mobile gaming industry;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty;

Diversity is important to us.
ZeptoLab is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, age, gender, gender identity or expression, sexual orientation, or disability.

Marketing Data Analyst’s role at Zeptolab is to help its products grow with the marketing team via data.

You will be a part of the analytics team and work very closely with the marketing team and product teams. Marketing is a huge part of Zeptolab success, and you will have an opportunity to affect it. You will work independently, building and testing hypotheses, digging through data to help the team to find a direction and make the best possible decisions.

Our company currently consists of 120 employees, and you will have a chance to work with great professionals. Everyone in the company is naturally curious, passionate and eager to share and absorb new information.

This role is based in Moscow, Barcelona or remote, time zone: ±2hours CET.

The role

• Work daily with a marketing data scientist and marketing data lead analyst;
• Find the ways to achieve company and products goals through the data analysis;
• Amplitude analytics system + SQL DB + internal DB;
• An analytics team with eight professionals with sustainable knowledge sharing process;
• Working on unified analytical tools with the data science team and continuously improve data’s value;
• Drive! (Hundreds of millions of people will witness the results of your decisions and ideas worldwide. This is the level of responsibility on our team’s shoulders, and we’re looking for someone as driven as we are);
• You’ll be able to make critical decisions that will markedly change the company’s strategy.

What we expect from you

• 3+ years of experience working in mobile marketing/mobile analytics;
• Solid structural and Critical thinking skills;
• Strong self-organization skills - “with great freedom comes great responsibility”;
• Communication skills - you’ll need to find a single language with different teams;
• The ability to learn - you’ll regularly meet new things - and you need to be open to learning how to handle them;
• Strong English skills (a confident Upper-Intermediate level or better);
• Time zone: be available within ±2hours CET.

Why join us

• We do something magical and unique – we create great games – and we do it well;
• We operate in a challenging and rapidly growing mobile gaming industry;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty;

Diversity is important to us.

Zeptolab is looking for a talented artist to join our growing Marketing Team!

The ideal candidate is driven, creative, and excited to take on the challenge of working with Zeptolab's unique portfolio. Zeptolab games tend not to be just 'another RPG' or just 'another bubble shooter.' As a result, we need far more than just 'another Marketing artist!'

You'll find everything we do, from top to bottom, is markedly different from most free to play studios. Our ambitions and expectations are high, but so are the support, resources, and teamwork provided.

This role is based in Barcelona, Moscow or remote.

What you’ll do

• Full cycle video production, from asset preparation to final cut, for videos made 'from scratch' and videos made from captured gameplay video;
• Ensuring ad networks, stores, etc. get the assets they need in the formats required;
• To comfortably propose and present ideas, take direction, participate in internal brainstorms, prioritize work load, manage multiple projects efficiently and effectively, and to work with key personnel in order to deliver projects on time.

Who you are

• You have 2 years of experience as a Motion Designer;
• You have a portfolio with relevant projects;
• You have professional-level Adobe Photoshop and Premiere/After Effects skills;
• You have a sense of composition & rhythm, a solid fundamental understanding of editing & pacing;
• You are easy-going, focused on fast iterations;
• Your English is fluent (written and spoken).

As a plus

• You have experience with advertising videos in digital/mobile/game development;
• You have a burning desire to tell stories visually.

Why join us

• We do something magical and unique – we create great games – and we do it well;
• We operate in a challenging and rapidly growing mobile gaming industry;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty;
• Our office is cozy and beautiful, you'll have a comfortable working place;
• And at last – we'll offer you an attractive compensation package (from wages to social intangible elements. Package includes medical insurance, meals, travel, fitness, mobile payments, payment of tourist trips and a lot of additional services).

Diversity is important to us.
ZeptoLab is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, age, gender, gender identity or expression, sexual orientation, or disability.

We are looking for an experienced Java Developer to join Bullet Echo team!

As a Backend Developer at Zeptolab, you'll be embedded in a game team, actively contributing to game design and direction, as well as building scalable backend components. You'll be responsible for making sure that our hundreds of thousands of daily players get the best, most uninterrupted experience possible.

If you have experience of developing live systems, and you understand what it means to support a system with large user volumes, in addition to being interested and excited about working in these areas - this might be a great opportunity for you!

This role is remote or based in Moscow office.

Responsibilities

• Design, implementation, deployment and maintenance of highly-scalable and available game backend components;
• Contribute to best-practices on reliability and availability;
• Work as part of a team improving development process and communication and contributing to game design discussions.

Requirements

• Excellent Java programming skills – a minimum of 5 years experience with server-side Java, concurrency handling, and distributed systems;
• Good experience with Linux shell and scripting languages;
• Database design and implementation skills, and good SQL knowledge;
• Collaborative mindset and good communication skills in Russian and English;
• Ability to think clearly under pressure. We aim for minimal downtime in our games, and you are expected to be able to respond to and troubleshoot a wide range of issues in a production environment;
• Strong self-organization skills. Being passionate and committed to tasks, and an autonomous person with high levels of initiative and energy.

Nice-to-haves

• Enthusiasm towards games in general;
• Familiarity with Kotlin or other JVM-based languages (Scala, Groovy);
• Knowledge of network protocols and non-blocking IO;
• Experience with NoSQL databases, Cassandra and Redis, in particular, would be a plus;
• Understanding the challenges and caveats of large-scale distributed systems;
• Familiarity with concurrent, event-driven systems.

Why join us

• We do something magical and unique – we create great games – and we do it well;
• We operate in a challenging and rapidly growing mobile gaming industry;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty.

Diversity is important for us
ZeptoLab is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, age, gender, gender identity or expression, sexual orientation, or disability.

Zeptolab seeks an experienced free to play product manager for handling a portfolio of new games initiatives under the Cut The Rope IP.

The ideal candidate is driven, creative, and excited to take on the challenge of creating new games for Zeptolab’s unique IP: Cut the Rope. Zeptolab games tend not to be just 'another RPG' or just 'another bubble shooter.' As a result, we need a top professional with the skills and drive to take on this challenge.

You'll find everything we do, from top to bottom, is markedly different from most free to play studios. Our ambitions and expectations are high, but so are the support, resources, and teamwork provided.

Roles & Responsibilities

• Manage a portfolio of games in a soft launch at different stages of development;
• Set & keep the vision for the game to make it engaging, viral, and highly monetized;
• Transform ideas for features into detailed, clear specifications;
• Set clear priorities and deliver on them;
• Share progress and knowledge with all the teams.

What we are looking for

• 4+ years of experience in product management & game design in the mobile gaming industry (especially free-to-play) or mobile apps;
• Ability to turn difficult concepts into something simple for the user;
• Confident in taking full responsibility for a portfolio of games;
• Great communication skills that adapt from partner to partner;
• Creative mindset;
• Can-do attitude, problem solver;
• Strong logical and analytical capabilities.

Why join us

• We do something magical and unique – we create great games – and we do it well;
• We operate in a challenging and rapidly growing mobile gaming industry;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty;
• And at last – we'll offer you an attractive compensation package (from wages to social intangible elements. Package includes medical insurance, meals).

Diversity is important to us.
ZeptoLab is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, age, gender, gender identity or expression, sexual orientation, or disability.

We’re looking for a talented 2D Game Artist to join our Zeptoteam!

We are looking for a talented 2D Game Artist to join our team working on an unannounced project who will be able to create high quality art in short time-frames, fun and fresh experiences for the players, iterate quickly on design ideas and of course be willing to craft games that will be played by millions around the world.

As a member of the 2D Art team, your job will involve creating all kinds of environments, props, characters, VFX and UI for our games, striving to achieve the highest possible quality of art within our games. You will work closely with the teams during game development and contribute to the company's R&D projects. At the same time, you will work in synchronicity with the Art Leads to ensure all assets in each project are top-notch and spectacular.

Here's what Alexander Turkin, one of our Expert Artists, is saying about working as an Artist: “Zeptolab is fantastic about trust and your creative freedom. In fact, it is a major gamedev studio with indie mindset, as one artist here is able to draw the whole game, dang! Pitch a concept, design it, animate, be the Lab of your own. Feel the deep ownership of what you do every day.”

Responsibilities:

• At Zeptolab we believe that small high performance teams can do giant games, and that every team member can have a huge impact. As the team artist you will be in charge of creating and implementing all the visual aspects of the game: art style, art creation, UI, FX,...;
• Working hand in hand with your teammates, your role will be to create high quality art from start to finish, being as efficient and agile as possible;
• Within our team of talented artists, we expect you to continuously learn and improve your skills.

What we expect from you:

• A high-quality portfolio showing stylised/cartoony works and a good sense of color;
• Minimum 2-3 years of experience in the game industry;
• Solid experience with Unity engine, shipped 1-2 projects in Unity;
• Experience in leading art production in a multidisciplinary team;
• Desire to work in a casual setting and mobile game development;
• The ability to produce creative designs for characters, props, backgrounds, and UI elements;
• Solid knowledge of Photoshop;
• Intermediate/advanced animation skills;
• Game development experience, preferably using Unity;
• Interest in market trends and innovative visual styles;
• Positive and proactive attitude;
• Open and willing to learn mindset;
• Good communication skills;
• English proficiency.

These would be considered a plus:

• Experience animating with Unity/Animate/After Effects/Spine;
• Good knowledge of Illustrator;
• Art or game related education.

Why join us:

• We do something magical and unique – we create great games – and we do it well;
• We operate in a challenging and rapidly growing mobile gaming industry;
• ZeptoTeam - is a cohesive team of enthusiastic professionals - so your input will be heard, and your role in the project will be weighty;
• Our office is cozy and beautiful, you'll have a comfortable working place.
• And at last – we'll offer you an attractive compensation package (from wages to social intangible elements. Package includes medical insurance, meals, transportation, fitness and a lot of additional services).